Refund policy
Effective Date: March 7, 2026
Overview
This Return and Refund Policy explains how JMR Goods LLC, operating as My Premier Backyard, handles returns, refunds, replacements, and exchanges for purchases made on mypremierbackyard.com.
We aim to provide a fair and transparent process so customers understand their options if a product needs to be returned, replaced, or refunded.
Summary
Region: United States
Return Window:
Returns are accepted within 30 days of delivery for unused items in their original packaging.
Damage Reporting:
Items that arrive damaged or defective must be reported within 48 hours of delivery.
Return Eligibility:
Returns may be accepted for both defective and non-defective items that meet the policy conditions.
Return Shipping:
Return shipping is free of charge for all eligible returns within the United States.
Restocking Fee:
A restocking fee of up to 25% of the product price may apply depending on the condition of the returned item.
Refund Method:
Approved refunds are issued to the original payment method used at checkout.
Contact Information
To start a return, request an exchange, or report damage, contact our customer service team.
Company: JMR Goods LLC
Address: 6468 Doral Drive, Gurnee, IL 60031, USA
Email: jmrgoods@mypremierbackyard.com
Phone: 1-(224)-252-8877
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
How to Start a Return (Return Process)
To initiate a return, customers must contact our support team before sending any item back.
Please follow these steps:
• Email jmrgoods@mypremierbackyard.com with your order number and reason for the return
• If the item is damaged or defective, include clear photos of the issue
• Our team will review the request and provide return authorization instructions
• If approved, you will receive shipping instructions and a prepaid return label
Items returned without prior authorization may not be eligible for a refund.
Eligibility for Returns
Returns are accepted when the following conditions are met:
• The item arrived damaged, defective, or incorrect
• The customer wishes to return a new, unused item within the return window
• The issue is reported within 48 hours of delivery for damaged items
• The product is returned within 30 days of delivery
• The item includes all original packaging, accessories, and components
Returned items must be in new and unused condition.
Items that have been installed, assembled, used, or altered may not be eligible for return unless the product was defective upon arrival.
Returns may be refused or subject to partial refund if items are returned in a condition different from how they were originally shipped.
Reporting Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include the following information in your message:
• Your order number
• Photos clearly showing the damage or issue
• A short description of the problem
After review, we will provide instructions for the return process and issue a prepaid return label when applicable.
Return Shipping and Fees
If a return is approved:
• Return shipping is free of charge for all eligible returns within the United States
• We will provide a prepaid return shipping label for approved returns
Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
For large, heavy, or freight-shipped items, additional handling or restocking fees may apply.
Freight and Large Item Returns
Due to the size and nature of certain products (including grills, outdoor structures, and oversized items):
• Customers must inspect all freight deliveries upon arrival
• Any visible damage must be noted with the delivery carrier at the time of delivery
• Failure to report freight damage at delivery may result in the claim being denied
Customers are responsible for ensuring safe and proper return packaging for large items.
Restocking Fee
A restocking fee of up to 25% of the product price may apply depending on the condition of the returned item.
Exchanges for the same product will not incur a restocking fee.
Returns sent without following the provided instructions may not be eligible for shipping reimbursement.
Refunds and Replacements
Once a returned item is received and inspected, we will confirm whether a refund or replacement applies.
Refund Timing
Approved refunds are issued to the original payment method used at checkout within 7 business days after the returned item has been inspected.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Replacement Option
If inventory is available, customers may choose to receive a replacement item instead of a refund.
Exchanges
We accept exchanges for both defective and non-defective products that meet the return conditions.
Replacement items are shipped once the returned product has been received and approved.
Non-Returnable Items
The following items cannot be returned:
• Items reported damaged more than 48 hours after delivery
• Items damaged due to misuse, improper installation, or neglect
• Personalized or custom-made products
• Products that have been installed, assembled, used, or altered after delivery
• Items used in outdoor environments after installation
• Gift cards
• Downloadable digital products
• Clearance, discounted, or final sale items marked as non-returnable
Order Cancellations
Orders may be canceled before shipment for a full refund.
Once an order has shipped, cancellations are no longer possible and the order must follow the return process described in this policy.
Legal Rights
This policy does not limit or affect any rights provided under applicable United States consumer protection laws.
Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will take effect immediately once the updated version is posted on this page.
Company Contact
JMR Goods LLC
6468 Doral Drive
Gurnee, IL 60031, USA
Email: jmrgoods@mypremierbackyard.com
Phone: 1-224-252-8877
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST