Shipping policy
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Effective Date: August 1, 2026
1. Overview
At JMR Goods LLC (My Premier Backyard), we are committed to providing a reliable, transparent, and hassle-free shipping experience. This Shipping Policy explains how orders placed through My Premier Backyard are processed, shipped, and delivered.
Estimated shipping and delivery times are provided in good faith but are estimates only and are not guaranteed. Actual delivery dates may vary due to manufacturer lead times, carrier delays, weather, holidays, or other circumstances beyond our control.
2. Shipping Services
Standard Shipping
Shipping Cost: Free
Processing Time: 1–3 Business Days
Estimated Transit Time: 4–7 Business Days
Estimated Delivery: 5–10 Business Days
Applies To:
• Most standard-size products, including accessories, covers, cleaners, replacement parts, and other parcel-shippable items unless otherwise noted on the product page.
Freight Shipping (Oversized Items)
Shipping Cost: Calculated at checkout based on your order total.
Processing Time: 2–7+ Business Days
Estimated Transit Time: 3–10+ Business Days
Estimated Delivery: 5–14+ Business Days
Applies To:
• Outdoor Furniture
• Saunas
• Hot Tubs & Spas
• Cold Plunges
• Outdoor Kitchens
• Built-In & Freestanding Grills
• Fire Tables
• Pergolas
• Outdoor Structures
• Commercial Outdoor Products
Freight shipping charges are calculated during checkout and displayed before you complete your purchase.
3. Shipping Destinations
We currently ship to eligible locations within the United States.
Shipping availability may vary by product and destination.
Please note:
• Some products cannot be shipped to Alaska, Hawaii, U.S. territories, or certain remote locations.
• Additional shipping charges may apply for select destinations.
• Freight shipments cannot be delivered to P.O. Boxes.
4. Order Processing
Orders are processed Monday through Friday, excluding weekends and major holidays.
Standard Orders
Processing Time: 1–3 Business Days
Freight Orders
Processing Time: 2–7+ Business Days
Some custom, made-to-order, or manufacturer-built products may require additional production time. Extended lead times, when applicable, will generally be noted on the product page.
5. Order Cut-Off Time
Orders placed before 3:00 PM Central Time (Chicago) begin processing the same business day.
Orders received after 3:00 PM Central Time, on weekends, or holidays will begin processing on the next business day.
6. Shipping Carriers
Depending on the size, weight, and destination of your order, shipments may be delivered by:
• UPS
• FedEx
• USPS
• Regional Parcel Carriers
• National Freight Carriers
Carrier selection is determined by the manufacturer, warehouse, and delivery destination.
7. Freight Delivery
Oversized items are delivered by professional freight carriers.
Freight Delivery Includes
• Curbside delivery
• Scheduled delivery appointment when required
• Liftgate service when available and provided by the carrier
Customer Responsibilities
An adult (18 years or older) must be present to accept delivery.
Customers are responsible for:
• Inspecting the shipment before signing.
• Noting any visible damage on the delivery receipt.
• Moving the product from the curb or driveway to its final location.
• Ensuring the delivery address is accessible for a commercial freight truck.
Unless specifically stated on the product page, freight delivery does not include:
• Inside delivery
• White glove service
• Room-of-choice delivery
• Assembly
• Packaging removal
• Installation
These services are only included when specifically identified on the applicable product page.
8. Shipment Tracking
Once your order ships, you'll receive:
• A shipment confirmation email.
• A tracking number (when available).
• A carrier tracking link.
Some freight carriers may provide shipment updates by telephone rather than online tracking.
9. Multiple Shipments
Orders containing multiple products may ship separately from different manufacturers or warehouses.
As a result, you may receive:
• Multiple tracking numbers.
• Separate deliveries.
• Different delivery dates.
This is normal and helps deliver your products as quickly as possible.
10. Delivery Delays
While we work hard to meet our estimated delivery windows, delays can occasionally occur due to circumstances outside our control, including:
• Manufacturer production schedules
• Freight carrier delays
• Severe weather
• Natural disasters
• High shipping volumes
• Holidays
If your shipment exceeds the estimated delivery timeframe, please contact our Customer Support Team for assistance.
11. Damaged Shipments
Standard Parcel Deliveries
Please report shipping damage within 7 days of delivery.
Include:
• Your order number.
• Photos of the damage.
• Photos of the shipping carton.
Freight Deliveries
Before signing for your shipment:
• Inspect all packaging carefully.
• Note any visible damage on the carrier's delivery receipt.
• Take photographs before opening the shipment whenever possible.
Please report freight damage within 48 hours of delivery.
Failure to note visible freight damage at the time of delivery may affect the carrier's ability to process a freight claim.
12. Missing or Lost Packages
If your shipment appears lost or items are missing, please contact us within 7 days of the expected delivery date.
We will work directly with the carrier to investigate the shipment and determine the appropriate resolution.
13. Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, returned shipments, or additional costs resulting from:
• Incorrect shipping addresses.
• Incomplete address information.
• Undeliverable delivery locations.
If a shipment must be re-shipped because of an address error, additional shipping charges may apply.
14. Returns & Refunds
Eligible products may be returned within 30 days of delivery in accordance with our Return Policy.
To qualify for a return, products must be:
• Unused.
• In original condition.
• In their original packaging.
Certain products may be non-returnable due to manufacturer restrictions or special-order status.
Unless the item is defective, damaged in transit, or shipped incorrectly, return shipping costs are the responsibility of the customer.
Approved refunds are generally processed within 14 business days after returned merchandise has been received and inspected.
For complete return details, please visit our Return Policy:
https://mypremierbackyard.com/policies/refund-policy
15. Contact Information
JMR Goods LLC d/b/a My Premier Backyard
6468 Doral Drive
Gurnee, IL 60031
United States
Website:
https://mypremierbackyard.com
Contact Us:
https://mypremierbackyard.com/pages/contact-us
Email:
support@mypremierbackyard.com
Phone:
1-224-252-8877
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time